Cancellation & Refund Policy

At MubyTech , our customer satisfaction and transparency are among our highest priorities. We strive to deliver high-quality digital services, including photo editing, video editing, catalogue management, and related solutions. However, we understand that sometimes clients may need to cancel or request a refund. This policy explains how cancellations and refunds are handled in a fair and efficient manner.

1. Cancellation Policy

a. Cancellation Before Work Begins

• Clients may request a cancellation immediately after placing the order before any service work begins.

• The cancellation request must be submitted in writing (via email or support ticket) within 24 hours of order placement.

b. Cancellation After Work Commences

• Once our team has initiated work on your project (including assignment to staff, initial edits, or project scheduling), cancellation requests may not be accepted.

• If work has meaningfully progressed, a partial refund or credit may be considered at our discretion.

c. Non-Cancellable Services

• Services that are already completed or delivered (e.g., final images/videos accessible or sent to the client) are not eligible for cancellation.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Duplicate or Mistaken Payments
  If a payment is accidentally made more than once for the same order.

• Service Delivery Issues
  If the delivered work is materially inconsistent with the agreed scope and revisions cannot correct it.

b. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

• The client changes their mind after services have been delivered.

• Dissatisfaction based on subjective preference without clear deviation from order specifications.

• Delay in delivery due to client’s late response or revision requests.

3. Service Review, Revisions & Delivery Issues

At MubyTech, all services are delivered digitally and follow a structured production and quality-check process.

• If the delivered work does not align with the original brief, order specifications, or agreed scope, the client must notify our Customer Support team within 7 days of delivery.

• Upon review, MubyTech will provide revisions or corrections as per the agreed revision policy to resolve the issue.

• Refunds will be considered only if the issue cannot be resolved through revisions and is determined to be a genuine service failure at our end.

• Requests based solely on creative preference, style changes after approval, or subjective dissatisfaction will not be considered defects and are not eligible for refunds.

• Once the final deliverables are approved by the client or revisions are exhausted, the service will be considered successfully completed, and no further refund requests will be accepted.

4. Refund Processing Time

For any approved refunds, processing will be completed within 3–5 business days of approval. The refunded amount will be issued via the original payment method used for the purchase.

Please note that actual credit posting time may vary depending on the payment provider or bank involved.

5. How to Request Cancellation or Refund

To request a cancellation or refund:

1. Email us at: info@staging1.mubytech.com

2. Subject Line: “Cancellation / Refund Request — Order #[Order ID]”

3. Include:

   • Your full name

   • Order number

   • Reason for request

   • Supporting details or attachments (if any)

Our team will review your request and respond within 2 business days.

6. Changes to This Policy

We may update this policy occasionally to reflect changes in our services or legal requirements. The “Last updated” date at the top will reflect the most recent version. Continued use of our services after changes shall indicate acceptance of the updated policy.

7. Contact Us

If you have any questions about this policy or need assistance, please contact:

Email: info@mubytech.com
Website: www.staging1.mubytech.com